Frequently Asked Questions
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You'll find everything you need to optimize your computer for use of the website or CD-ROM on the Site Requirements page, including system requirements, links to update your web browser, and links to update your plug-ins. Go to the Site Requirements page by clicking "Site Reqs" at the top of the CD-ROM or website window. You can also install or update your web browser and plug-ins from the Browser Tuneup on the CD-ROM. The CD-ROM does not require an internet connection for Chapter Guide, Word Study Tools, Glossary, Graph It!, and Campbell Interviews. An internet connection is required for Art, Web Links & References, Instructor Media (accessible with an instructor's password only), E-Book, Cumulative Test, Case Studies, and About the Book. Yes. Your subscription includes access through your Login Name and Password from any computer with an internet connection -- at home, school, work, or the library. Just go to www.campbellbiology.com, click on your book cover, and enter your Login Name and Password. You may only use your Login Name and Password from one computer at a time, however. Contact Technical Support and indicate that you have forgotten your Login Name and Password. Contact the Technical Support team for the CD-ROM and/or website via the internet. Most areas within the CD-ROM and website work within frames. To print from a framed page, you must move your cursor to the part of the page you wish to print and select it. Then send the page to the printer. If you want to print different frames on a given page, you will need to select each section and print them individually.
Click "Submit Answers for Grading" button located at the end of each quiz. These results can be emailed to your instructor from the results screen by filling in the appropriate information and clicking the "E-Mail Results" button. No. The website and CD-ROM can be used from a PC or a Macintosh as long as the computer meets the minimum site requirements. Go to the Site Requirements page by clicking "Site Reqs" at the top of the CD-ROM or website window. The server is unable to set the necessary cookies to allow you to navigate the website. You will need to check a few things: a. that the version of browser you're using is at least compatible with Netscape Communicator 7.0 or Microsoft Internet Explorer 5.0; b. that the "cookie" setting on your browser (usually found under the "Options" or "Preferences" menu) is set to accept cookies; and c. that you don't have any programs installed which automatically refuse all cookies, such as "Cookie Cutter" or "WebFree." If all these things check out and you are still unable to log in to the website, please contact Technical Support. The website requires Netscape Communicator 7.0 or Microsoft Internet Explorer 5.0 or higher. To upgrade your browser, run the Browser Tuneup on the CD-ROM or click "Site Reqs" at the top of the CD-ROM or website window for links to Microsoft and Netscape download sites. If you get a message that your CD-ROM will not eject from your Macintosh hard drive then you should restart your computer and load the CD-ROM in Netscape 7.0 rather than Internet Explorer. One or more plug-ins are not up to date or are not installed correctly for your browser. Run Browser Tuneup from the CD-ROM or go to the Site Requirements page by clicking "Site Reqs" at the top of the CD-ROM or website window. The Site Requirements page will show you which plug-ins are not working. If your plug-ins are installed correctly, you will see three animated graphics on the Site Requirements page. If you do not see all three animations, run Browser Tuneup from the CD-ROM or download updated plug-ins from the links on the Site Requirements page. Adjust the volume using your computer's sound control or speaker knobs. To turn off the sound completely, turn the volume down as far as possible or, if you have the option, select "Mute." Your screen is either too small or at too low a resolution. Try the following: move the browser window to the top of your screen and make it bigger; increase your screen resolution (it must be at least 800 x 600); hide your browser's tool bars; or, try refreshing/reloading the screen. Try quitting any other applications you have open. If this does not work, try allocating more memory to your browser. To do this, quit your browser and locate the application on your hard disk. Click on it once and select "Get Info" from the "File" menu. In the information dialog box under Memory Requirements, increase the Preferred Size. No. The version of QuickTime distributed with the installer on the CD-ROM and available through the Site Requirements page does everything that you need to run the CD-ROM and website. Go to the Site Requirements by clicking "Site Reqs" at the top of the CD-ROM or website window. Your access code is in your textbook. To access the website, follow the instructions on the insert just inside the front cover. If you bought a used book, your access code may have been used by a previous owner. To obtain a new access code, purchase a website subscription at your bookstore or online. To purchase online, go to www.campbellbiology.com and click on your book cover. Click "Buy Now" to purchase a website subscription or click "3-Day Trial" to try the website free for three days. If you purchased a new book and your access code doesn't work, contact Technical Support. The QuickTime installer for PCs has been known to make QuickTime the preferred player for Flash content (animations) even though it cannot always play this content. To change your QuickTime preferences, exit your browser, click on the start menu, click on settings, then click on Control Panel. Then select QuickTime and choose Browser plug-in from the QuickTime drop down box. Click on the MIME settings button, choose miscellaneous check box to remove the check mark. Close the QuickTime control panel window and restart your browser. |
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